Executive Escalations Manager
Anthropic · San Francisco, CA | New York City, NY | Seattle
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- Company
- Anthropic
- Location
- San Francisco, CA | New York City, NY | Seattle
- Salary
- $210,000 — $260,000
- Posted
- September 10, 2026
About this job
About the role We're seeking an experienced Executive Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface through executive channels. You'll be the person building the playbooks and escalation criteria, triaging incoming escalations, opening and managing incidents, and running them to resolution alongside cross-functional partners. You'll help stand up the function from scratch and operate it day-to-day. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action.…
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