Sr. Technical Account Manager - Americas

About this job

As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings. Responsibilities: Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts Build strong customer relationships, especially with key customer stakeholders Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption Manage customer…

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