Technical Support Operations Manager

About this job

The Technical Service Operations Manager (TSOM) leads Ford’s Technical Field Operations team across the Mid-Atlantic market, including the Washington, D.C., and Charlotte, N.C., regions. The TSOM recruits, develops, and leads assigned Technical Operation Leaders (TOLs) and Field Service Engineers (FSEs), while partnering with dealers to resolve escalated technical issues and strengthen service operations. Through timely support, targeted coaching, and strong internal and regional partnerships, the TSOM helps improve repair quality, Fix It Right the First Time performance, and shop efficiency—and builds a proactive field team focused on dealer success.

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Most-requested skills in the United States

Based on 1,052 United States vacancies that list requirements, these are the skills employers ask for most often.

• Leadership60% of postings
• Strategy59% of postings
• Stakeholder Management44% of postings
• Budgeting27% of postings
• Project Management23% of postings
• Coaching23% of postings
• Agile/Scrum6% of postings
• Team Leadership6% of postings

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