Manager, Customer Success

About this job

As a Manager, Customer Success, you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership. You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes. Reporting to the Director of Customer Success,, you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works. This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported…

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Most-requested skills in the United States

Based on 1,034 United States vacancies that list requirements, these are the skills employers ask for most often.

• Strategy60% of postings
• Leadership59% of postings
• Stakeholder Management46% of postings
• Budgeting25% of postings
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• Project Management21% of postings
• Change Management7% of postings
• Agile/Scrum7% of postings

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