Customer Experience Communications Operations Manager
Benchling · Boston
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- Company
- Benchling
- Location
- Boston
- Employment type
- Full-time
- Posted
- August 11, 2026
About this job
ROLE OVERVIEW As the Customer Experience Communications Operations Manager at Benchling, you will own the communications backbone for our customer base. Benchling ships product updates every day on a continuous release model, and we operate in regulated, validated customer environments where clear and appropriately timed product messaging directly translates to compliance rigor and customer trust. This role makes sure that when something changes, breaks, or ships, there is a defined, well-run process that gets the right message to the right customers on time. You will own three connected streams: incident communications, where you are accountable for the coverage, quality, and timeliness of what customers hear; change and release communications, where you own a single intake and a tiering…
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