Sr. Client Experience Manager

About this job

Lead Leaders. Scale the Future of CX. We’re looking for a Senior Manager, Client Experience to lead and evolve our client experience operations. You’ll oversee a team of CX Managers and their organizations, driving performance against key service metrics while building scalable systems and championing next-generation, AI-enhanced support solutions. This role bridges strategy and execution - guiding frontline performance while influencing how we deliver smarter, faster, and more proactive merchant experiences. If you’re a seasoned leader with 3PL or logistics experience, a track record of operational excellence, and a passion for developing people and systems that scale, we want you leading our charge in the West.…

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