Business Systems Analyst
Figma · San Francisco, CA • New York, NY • United States
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- Company
- Figma
- Location
- San Francisco, CA • New York, NY • United States
- Salary
- $105,000 — $245,000
- Posted
- October 7, 2026
About this job
As a member of the Operations & Strategy team within Customer Operations & Support (COS), you'll own and evolve the systems that power our support organization. This role is ideal for a well-rounded systems admin with deep Zendesk expertise and experience with Decagon, who enjoys working across many tools and can jump in wherever the team needs support. You'll help keep our support systems stable, well-designed, and adaptable, while partnering across teams to implement changes that improve both customer and Specialist experience. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Own and optimize the COS Zendesk environment, including workflows, business rules, automations, routing, permissions, and overall system…
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