Product Support Analyst
Benchling · San Francisco
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- Company
- Benchling
- Location
- San Francisco
- Employment type
- Full-time
- Posted
- July 21, 2026
About this job
ROLE OVERVIEW Benchling is building a world-class Customer Experience organization to drive the adoption of our solutions across our rapidly growing customer base. The Product Support Analyst plays a key role on the team supporting our customers and internal Benchling teams as they use Benchling to transform how their teams work together. To be successful in this role, you must have the ability to quickly develop a deep understanding of our products, our customers, their science, and their R&D processes. You will leverage this knowledge to deliver timely and quality help to our customers. Your primary responsibilities include being the first line contact for all inbound product questions and troubleshoot issues for our global customer base.…
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