Customer Success Performance Insights Analyst

About this job

Who You Are You are a data-driven operator who thinks like a builder and brings rigorous systems thinking to Customer Experience (CX) analytics. You see fragmented CX processes as opportunities to build scalable, durable data infrastructure. You thrive at the intersection of CX, data analysis, and operations - turning complex datasets, customer interactions, and performance signals into clear, actionable insights that drive business outcomes. You bring a combination of analytical rigor, systems architecture, and customer operations expertise. You're comfortable working with large datasets across multiple platforms, writing advanced, performant SQL every day to query and model that data, designing performant dashboards and reporting frameworks, and identifying patterns and root causes…

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Most-requested skills in the United States

Based on 678 United States vacancies that list requirements, these are the skills employers ask for most often.

• SQL45% of postings
• Python44% of postings
• Excel36% of postings
• Statistics25% of postings
• Machine Learning19% of postings
• Tableau15% of postings
• Snowflake15% of postings
• Power BI14% of postings

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