Customer Service Technician

Gritter Francona · Washington · Remote-friendly

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Company
Gritter Francona
Location
Washington
Employment type
Full-time
Posted
October 30, 2026

About this job

Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses. Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team. Will need to be available for extended Core Hours Support which includes: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET excluding holidays.

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Customer Support skills

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