Disability Customer Service Representative

About this job

The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. MAJOR DUTIES & RESPONSIBILITIES Handling Receipt of New Cases: Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS. Work with the client on any information missing pertinent to processing the claim. Sort, organize and create a medical document listing - if required by the client, and in line with specific special handling. Oversight of Cases: Monitor, process and track cases to ensure we meet deadlines.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 945 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication89% of postings
• Troubleshooting29% of postings
• CRM11% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk3% of postings

Similar jobs

• IT Support Technician · Proactive Technology Management
• Legal Assistant-Trial Support · Shegerian & Associates
• Therapy Support Specialist · H2 Health
• Fleet Support Administrator (Orlando International Airport) · SIXT USA
• Laboratory Equipment Support Technician - TEMPORARY · Eurofins USA PSS Insourcing Solutions
• Autism Support Professional-Registered Behavior Technician (RBT) · GBE Alliance