IT Helpdesk Support, Digital Ops

About this job

We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional level of customer experience How you will contribute to revolutionizing electric aviation: Provide end­ user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner Utilize an electronic ticketing system for opening, closing, escalating, and tracking requests and activities across the business Be the first point of contact for IT issues, delivering exceptional service to our users Perform remote troubleshooting through diagnostic techniques and pertinent…

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Most-requested skills in the United States

Based on 954 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk4% of postings

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