Researcher, Customer Experience

About this job

The Role We are looking for a brilliant, highly curious Customer Experience Researcher who moves at startup speed to join our Design team and help us scale our customer research footprint across our physical security and smart hardware product lines. This is a true "full-stack" role: you own the research operations as much as the insights. We need a high-aptitude researcher who will hustle to build their own network of customers, run their own recruiting pipelines, and get out into the field to have deep, strategic conversations. You will engage with everyone from the C-suite executives using our software to the partners mounting our hardware. What You’ll Do Own the Ops (Recruiting & Network Building): You won't wait for participants to come to you.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 951 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing5% of postings
• Zendesk4% of postings

Similar jobs

• Analyst, Fixed Income Middle Office (Pre & Post Trade Support) · Santander
• Applications Support Analyst - Assistant Vice President · Citi
• Associate Director, Customer Service · Wolters Kluwer
• Technician II Technology Support · UPS
• Customer Service Representative · Gallo Mechanical
• Product Manager (Technical), Product Support Experience · Anthropic