Customer Support Lead (Onsite)

About this job

Your Impact The Customer Support Lead of Global Return Operations serves as a key operational resource for the RMA Customer Support team, supporting the day-to-day execution of return-related customer support activities. The selected candidate will help coordinate team priorities, provide guidance on complex and escalated requests, train and support team members, and ensure consistent execution of established return processes. The Customer Support Lead will act as the first point of operational escalation for the team and work closely with the Customer Support Supervisor to identify process gaps, improve documentation, strengthen team knowledge, and maintain a high level of service for internal and external customers.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 951 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing5% of postings
• Zendesk4% of postings

Similar jobs

• IT Technical Support I · The Tsui Group
• Associate Customer Success Manager - Boston · Datadog
• Operational Support Associate (Austin-Bergstrom International Airport) · SIXT USA
• Fleet Support Administrator (Dallas Fort Worth Airport) · SIXT USA
• Customer Success Manager, Enterprise · SchooLinks
• Manager II, Customer Care Tax · Toast