Sr Dir, Customer Success

About this job

DESCRIPTION At Sinch, we put our customers at the center of everything we do. As Senior Director of Customer Success for Strategic Accounts, you will own the success, retention, and growth of Sinch's largest customer relationships. This leadership role carries accountability for net revenue retention, expansion, and executive-level advocacy across a portfolio of strategic accounts, delivering outcomes that fuel business growth and deepen partnerships at scale. You will lead a team of Customer Success leaders and Strategic CSMs, report to the SVP of Customer Success, and collaborate closely with senior leaders in Sales, Product, Customer Excellence, and Marketing to deliver an exceptional, unified experience for our largest customers from onboarding through expansion.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 954 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk4% of postings

Similar jobs

• Fleet Support Administrator (Orlando International Airport) · SIXT USA
• Laboratory Equipment Support Technician - TEMPORARY · Eurofins USA PSS Insourcing Solutions
• Customer Experience Team Lead · Allergan Aesthetics
• Transportation Customer Service Representative · Uber Freight
• Customer Success Manager · Everpure
• Laboratory Sample Management Support - Multiple Shifts Available · Eurofins USA Environment Testing