Technical Customer Support Associate

About this job

#LI-Remote What we are looking for: Experience in a customer-facing role, with direct, real-time interaction with customers or clients.(Required) Strong problem-solving abilities with a customer-first mentality. Basic technical knowledge and an aptitude for learning new software systems. Excellent communication skills, both written and verbal. Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar). Familiarity with basic troubleshooting methods and diagnostic tools. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Empathetic and patient in dealing with customer issues. Highly organized, with attention to detail and accuracy. Self-motivated with a proactive approach to resolving customer issues.…

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Most-requested skills in the United States

Based on 954 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk4% of postings

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