Digital Customer Success Specialist

About this job

The application window is expected to close on: 11/12/2026 Meet the Team: The Digital Customer Experience (DCX) team serves as the CX strategic engine for end-to-end digital campaign excellence at scale. We are responsible for designing, building, managing, and optimizing digital customer lifecycle adoption journeys for the CX Networking, Data Center and Security product portfolios to drive product adoption and value for customers, achieve ARR in green targets, de-risk renewals, and accelerate frictionless renewals through a digitally driven motion. We maximise AI-driven insights, agentic orchestration and hyper-personalization to drive success through a variety of channels including dynamic emails, in-product, virtual events, community, social and dynamic guided resource experiences.…

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