Lead Operations Associate, Customer Experience

Upstart · Columbus

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Company
Upstart
Location
Columbus
Salary
$28.56 — $39.52
Posted
October 13, 2026

About this job

Upstart’s Customer Experience team helps applicants navigate the borrowing process across phone, email, and chat. The team combines customer support, operational expertise, and collaboration across departments to resolve issues accurately and improve the applicant experience. As the Lead Operations Associate, Customer Experience, you will support daily team health by building practical AI tools, analyzing workforce needs, investigating recurring issues, and providing peer guidance. In this individual contributor role, you will partner with Operations Managers and cross-functional teams to improve quality, productivity, and service levels while communicating risks early and following improvements through to results.…

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Most-requested skills in the United States

Based on 948 United States vacancies that list requirements, these are the skills employers ask for most often.

  • Communication90% of postings
  • Troubleshooting29% of postings
  • CRM10% of postings
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  • English9% of postings
  • Jira6% of postings
  • Ticketing5% of postings
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Customer Support skills

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