Remote Access Technology Support Lead

About this job

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As a Remote Access Technology Support Lead in the Corporate Sector- Employee Platforms, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. You will own the service health of the platforms that let a global workforce connect securely to virtual desktops and applications from anywhere. Job Responsibilities Own technical support and service health for global remote access and virtual desktop services, including incident command, triage, and restoration for high-severity events affecting workforce connectivity Run problem management end to end, driving root cause to permanent fix, retiring repeat…

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