Customer Relations Representative II

Raising Cane's · Plano

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Company
Raising Cane's
Location
Plano
Employment type
Full-time
Posted
October 6, 2026

About this job

The Customer Relations Representative II serves customers beyond the restaurant by handling customer recovery in a caring, genuine, and authentic way. This role focuses on supporting Level I Representatives on escalations and overflow volume. They also represent Raising Cane’s through response and recovery across all social media channels and online reviews. Your Impact and Responsibilities: Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand Support Level I Representatives on high volume overflow and escalations Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g.…

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Most-requested skills in the United States

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  • Communication90% of postings
  • Troubleshooting29% of postings
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Customer Support skills

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