Customer Care Journey Specialist

Danaher · Indianapolis

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Company
Danaher
Location
Indianapolis
Employment type
Full-time
Posted
October 6, 2026

About this job

The Customer Care Journey Specialist will be responsible for bringing order, structure, and focused management attention to the customer in order to gain customer satisfaction by driving for an overall positive customer experience. This position reports to the North American Leader of Customer Care and is part of the Customer Care Department located in Indianapolis, IN and will be an on-site role. In this role, you will have the opportunity to: Lead escalated communications with customers regarding planned delivery dates and status of ongoing critical issues around BEC LS product portfolio Manage product and supply chain information flow among operations, sales and customers and provide timely account or issue status reporting both to customers and management Collaborate cross-functionally…

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Customer Support skills

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