Contact Center Team Lead - Application Support (Hybrid)

About this job

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI- Shift Schedule: Sun 9:00am-5:30pm, Mon-Thur 11:30am-8:00pm CT About the role: As a Contact Center Team Lead - Application Support, your primary responsibility is to mentor and coach representatives to ensure success and a positive customer experience. Additionally, you will partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness. Responsibilities: Manage metrics, performance criteria, policies and procedures to improve representative's productivity Review quality assurance reports, customer survey responses and error reports and provide coaching to…

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