Senior Customer Support Director

Airbus · Herndon Area, VA, United States of America

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Company
Airbus
Location
Herndon Area, VA, United States of America
Posted
September 30, 2026

About this job

The Senior Customer Support Director (Sr. CSD) acts as the voice of the customer in the Customer Support and Services Organization. As such, they are the main focal point and accountable for all post sales-related activities, and to ensure customer satisfaction while preserving Airbus interest. The Senior CSD will be allocated to one Cat 1S (Strategic Customer). They would also be responsible to lead a Transversal Project and be expected to manage a cross functional multi national team. This project would be to deliver improvements and efficiencies at strategic or transformational level within Customer Services. Primary Responsibilities: The role of the Senior CSD is to lead the In Service Core Team (ISCT) to collate and internally drive Airbus' customer service strategy to ensure an…

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