Senior Technical Support Specialist – Ticketing Platform (LATAM, Bilingual Spanish)

About this job

SECUTIX Americas is the North American and LATAM arm of that business, headquartered in Fort Lauderdale and backed by our Swiss parent. As we grow our Americas and LATAM customer portfolio, we are expanding our Customer Success team. We're looking for a qualified Senior Customer Success Specialist to join that team. Your mission is to strengthen proximity and collaboration with our LATAM clients, achieve a high level of customer satisfaction, and foster adoption of the S-360 platform by providing high-quality, personalized assistance. What you'll own Customer support & Solution configuration Provide hands-on assistance to LATAM clients in S-360 platform configuration and day-to-day use, troubleshooting issues across ticketing, box office, and integrated workflows.…

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Most-requested skills in the United States

Based on 952 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication89% of postings
• Troubleshooting29% of postings
• CRM11% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk4% of postings

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