Product Support Specialist

About this job

WHY BOX NEEDS YOU It's an amazing time to be working at Box and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provide innovative and creative solutions and break through walls to solve our customers' problems. We do not follow scripts. WHAT YOU'LL DO Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime. Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.…

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Most-requested skills in the United States

Based on 951 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing5% of postings
• Zendesk4% of postings

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