Overnight Customer Experience Representative, Active Trader

About this job

Provide customer support for Event Contracts upon obtaining Series 3 licensure, leveraging strong derivatives and risk management expertise What you bring 1+ years of customer experience within financial services, with interest in working with active traders or on a trade desk. Willingness to learn options and margins Active Series 7 & 63 Series 3 required in the first 120 days Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering) to enhance product functionality and customer satisfaction. Proven track record of effectively handling escalated customers and successfully de-escalating them Familiarity with support platforms and CRM tools (e.g. Salesforce) Enthusiasm for financial markets, trading platforms, and fintech innovations.…

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