Global Director Customer Care
Thermo Fisher Scientific · Tewksbury
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- Company
- Thermo Fisher Scientific
- Location
- Tewksbury
- Employment type
- Full-time
- Posted
- September 22, 2026
About this job
Shape the future as Director of Customer Service, leading Global Business Services Customer Care operations to deliver service excellence across multiple channels. In this strategic leadership role, you will guide high-performing teams, improve customer satisfaction and operational efficiency, and collaborate on growth strategies. Requires 6+ years of senior management experience, English fluency, and travel.
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Most-requested skills in the United States
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- Communication89% of postings
- Troubleshooting29% of postings
- CRM11% of postings
- Salesforce10% of postings
- English9% of postings
- Jira6% of postings
- Ticketing4% of postings
- Zendesk4% of postings
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