Director, Customer Support

About this job

The Director, Customer Support will lead Komodo Health's front-line support organization, the first stop for any technical or data issue our customers encounter. This is a hands-on role: you'll manage a team of support professionals while ensuring continuous improvement of the customer experience. The ideal leader will bring a combination of strategic vision, operational excellence, and a deep commitment to customer success. Looking back on your first 12 months at Komodo Health, you will have accomplished… Raised the team's independent issue resolution rate significantly Built a clear, transparent triage and escalation process with defined timing and ownership Partnered with analytics, engineering, and product to close the loop on recurring issues Coached the team to troubleshoot claims…

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