Customer Service Professional II

About this job

Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems. Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments. Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments. Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project. Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship…

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Most-requested skills in the United States

Based on 951 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
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• Salesforce10% of postings
• English9% of postings
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