Customer Care Representative

Tumi · Vidalia

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Company
Tumi
Location
Vidalia
Posted
October 20, 2026

About this job

Your role at Tumi: The Customer Care Representative position is responsible for handling customer questions in a high-volume call environment, supporting inbound and outbound customer communication, providing information about Tumi's products, and delivering exceptional customer satisfaction. Responsibilities: · Use proper telephone etiquette and techniques to answer customer calls promptly, politely, and professionally. · Handle customer inquiries both telephonically, by email, and by text. · Follow-up customer calls where necessary. · Document all call information according to standard operating procedures. · Resolve customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.…

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Most-requested skills in the United States

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Customer Support skills

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