Freight Forwarding Operations and Customer Service Agent - Air Import

About this job

The Air Import Agent is responsible for the coordination of all aspects of air import shipments worldwide. This position works in a fast-paced environment and requires a strong sense of urgency, the ability to manage tight deadlines, a positive “can do” attitude, and excellent customer service skills. KEY ACCOUNTABILITIES Tracking and tracing of Air Import shipments Answering and responding to email requests timely Quoting customers and overseas partners Updating Special Tracking and Accounting Reports to Customers Dispatching of shipments Ensure dispatch is aware of any special instructions/cut-offs Interface with Customs Broker, Importer, and Customer for Import Shipments Booking of air shipments with our gateway teams Label Air Shipments Process DG shipments including a checklist…

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