Customer Experience Team Lead

Robinhood · Westlake

Don’t apply blind. See how your CV matches Customer Support first — free, in 30 seconds.

Check my CV — freeApply on boards.greenhouse.io ↗

You will leave NewLuxJob. We do not receive or handle applications.

Company
Robinhood
Location
Westlake
Salary
$34 — $46.80
Posted
April 30, 2026

About this job

About the team + role Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels. As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in United States

Based on 290 United States vacancies that list requirements, these are the skills employers ask for most often.

  • Communication90% of postings
  • Troubleshooting28% of postings
  • Salesforce18% of postings
  • CRM13% of postings
  • English7% of postings
  • Zendesk4% of postings
  • Jira4% of postings
  • Ticketing3% of postings
Customer Support skills

Similar jobs

See if your CV fits this job

Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.

  • Instant match score for this role
  • Tailored cover letter in one click
  • Free — no credit card
Check my CV — free
Customer Experience Team Lead — Robinhood | NewLuxJob