Customer Service Representative

Sika · Madison Heights

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Company
Sika
Location
Madison Heights
Employment type
Full-time
Posted
October 21, 2026

About this job

Specific Responsibilities • Receive, review, and process customer orders and requests received by phone, email, customer portal, EDI, or other approved channels. • Enter and maintain accurate order information in SAP and related systems, including customer details, material numbers, quantities, pricing, requested dates, delivery instructions, and documentation. • Monitor orders from entry through shipment and delivery; communicate status, availability, backorders, delivery changes, and follow-up actions to customers, field sales, and internal stakeholders. • Act as a liaison between customers, field sales, production scheduling, plants, supply chain, logistics, shipping, credit, and accounts receivable to help expedite orders and resolve issues.…

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Customer Support skills

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