IT Support Technician V

About this job

Your Impact The IT Support Technician V is the senior-most individual contributor on the support track. They handle the highest-complexity tickets in the shared queue while maintaining overall queue health, serving as the final support-level technical escalation point, and acting as a player-coach who sets the technical and quality bar. Beyond the queue, this role anchors a regional pod and handles day-to-day IT operations for their site, including procurement and regional M&A / new-hire onboarding, with a focus on employee success through the first 90 days. They are also the designated backup who steps in to keep the site and pod running when the IT manager is not present.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 952 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication89% of postings
• Troubleshooting29% of postings
• CRM11% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk4% of postings

Similar jobs

• Transportation Customer Service Representative · Uber Freight
• Customer Success Manager · Everpure
• Laboratory Sample Management Support - Multiple Shifts Available · Eurofins USA Environment Testing
• Laboratory Sample Support · Eurofins USA Environment Testing
• Sample Support Technician · Eurofins USA Environment Testing
• Associate Customer Success Manager - Denver · Datadog