Senior Director, Enterprise Customer Care - AI Strategy
Toast · United States · Remote-friendly
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- Company
- Toast
- Location
- United States
- Salary
- $222,000 — $355,000
- Posted
- August 21, 2026
About this job
ABOUT THE ROLE Enterprise support at scale generates an enormous amount of signal: contact patterns, resolution paths, escalation triggers, knowledge gaps, agent workload. Most of it currently goes unused. The Senior Director of AI Strategy exists to change that. This is a leadership role for someone who understands what AI and intelligent tooling can realistically do inside a support organization, and who knows how to put those capabilities to work for agents, leaders, and customers. You bring a practitioner's eye (you have used these tools, not just read about them) and an operator's discipline (you know the difference between an impressive demo and something that sticks in production).…
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