Technical Support Specialist

About this job

With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in the United States

Based on 954 United States vacancies that list requirements, these are the skills employers ask for most often.

• Communication90% of postings
• Troubleshooting29% of postings
• CRM10% of postings
• Salesforce10% of postings
• English9% of postings
• Jira6% of postings
• Ticketing4% of postings
• Zendesk4% of postings

Similar jobs

• Laboratory Sample Support · Eurofins USA Environment Testing
• Sample Support Technician · Eurofins USA Environment Testing
• Associate Customer Success Manager - Denver · Datadog
• Sample Support Specialist - 2nd Shift · Eurofins USA Environment Testing
• IT Intern, IT Support - Winter 2027 · 1Password
• Fleet Support Administrator (Boston Logan International Airport) · SIXT USA