Business Command Center Major Incident - Assistant Vice President
Citi · Tampa Florida United States, United States of America
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- Company
- Citi
- Location
- Tampa Florida United States, United States of America
- Posted
- October 6, 2026
About this job
About the Role As a Major Incident Senior Analyst within the Business Command Center (BCC), you will be a cornerstone of Citi's global Services business resilience strategy. This role places you at the intersection of business continuity, incident response, and stakeholder leadership — where your decisions directly protect client experience and operational integrity. You will own the end-to-end management of Major Incidents, Cyber Events, and Operational Risk Events affecting the Services business and its clients. Acting as the critical bridge between business and technology, you will lead with a client-first mindset, translate complexity into clarity, and drive swift, structured resolution across all incident lifecycle stages.…
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