Customer Service Manager (m/w/d)
Nexi · Switzerland
Don’t apply blind. See how your CV matches Manager first — free, in 30 seconds.
You will leave NewLuxJob. We do not receive or handle applications.
- Company
- Nexi
- Location
- Switzerland
- Posted
- September 21, 2026
About this job
As Customer Service Manager (Acquiring) for Switzerland, you lead and develop the Acquiring Customer Service team (1st & 2nd Level), ensuring consistently high service quality in a demanding, regulated, and customer‑critical environment. You are accountable for team performance, operational stability, and customer satisfaction—particularly in situations involving escalations, incidents, complaints, or highly frustrated customers. You act as both a people leader and an operational anchor: coaching your team to remain calm, empathetic, and solution‑oriented, while ensuring processes, controls, and service levels are met across all acquiring platforms. You are also a clear contributor in incident and crisis management.…
This is a short summary.
Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.
Most-requested skills in Switzerland
Based on 341 Switzerland vacancies that list requirements, these are the skills employers ask for most often.
- Leadership61% of postings
- Strategy55% of postings
- Stakeholder Management45% of postings
- Coaching26% of postings
- Budgeting22% of postings
- Project Management22% of postings
- Agile/Scrum10% of postings
- Team Leadership7% of postings
Similar jobs
See if your CV fits this job
Paste your CV for an instant match score against this role — and get a tailored cover letter in one click.
- Instant match score for this role
- Tailored cover letter in one click
- Free — no credit card