Customer Success Manager

About this job

The Customer Success Manager (CSM) will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA. As the primary point of contact, the CSM will advocate for customers, drive service excellence, and foster long-term relationships. This role is essential to our mission of delivering exceptional service and supporting the strategic growth of Vertiv’s service business across the region. DUTIES & RESPONSIBILITIES 1. Account Management & Customer Advocacy o Serve as the Single Point of Contact (SPOC) for a select portfolio of strategic customer accounts, ensuring all deliverables are met as per the Account Implementation Plans. o Develop and maintain comprehensive Account Plans to achieve long-term growth and customer satisfaction.…

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