Customer Care Representative - EMEA

About this job

Role Purpose Be the first point of contact and a trusted partner to Neko Health's members in EMEA. As a Customer Support Representative, you will own multi-channel member support across email, phone, text/SMS, and social — handling everything from booking management and product enquiries to complaint resolution and service recovery. This role is for someone who is empathetic, organised, and calm under pressure, and who takes pride in delivering support that feels genuinely human and member-first at every touchpoint. What you'll deliver in the first 6–12 months - Every member who contacts Neko feels genuinely looked after — responses are warm, clear, and arrive when they're expected. CSAT scores and SLA adherence reflect this consistently.…

This is a short summary.

Want to know if you're a fit? Check your CV against this role — free, in 30 seconds.

Most-requested skills in Sweden

Based on 503 Sweden vacancies that list requirements, these are the skills employers ask for most often.

• Communication70% of postings
• CRM26% of postings
• Troubleshooting16% of postings
• English11% of postings
• Live Chat6% of postings
• SLA5% of postings
• Salesforce3% of postings
• Ticketing2% of postings

Similar jobs

• IT Support, part-time to a company within circular grocery · Academic Work Sweden AB
• Supportspecialist till Nyps support, vikariat · Tillväxtverket
• Supportspecialist till Nyps support · Tillväxtverket
• Administratör & kundtjänstmedarbetare sökes till Ragn-Sells! · Academic Work Sweden AB
• Senior IT-supporttekniker · Avaron AB
• IT-supporttekniker Onsite · Quest Consulting Sverige AB