Internship Customer Experience

About this job

The opportunity Network Control is offering an internship within Customer Experience at our Västerås office. You will work with a large-scale, mission-critical software system that helps customers monitor and operate electrical power grids. The product is a high-performance SCADA system with strict requirements for reliability, security, and maintainability. You will contribute to both new development and long-term product evolution, working closely with developers, architects, testers, and product owners in an agile environment. This is a 10 month long internship intended for university students who are interested in complex systems, understanding end-to-end processes, and taking initiative in a collaborative environment. How you’ll make an impact Create AI agents according to an agreed backlog. Test agents together with pilot users. Document the agents and train engineers on how to use them effectively. Work with customer cases to reproduce issues. Test software kits in cooperation with the QA team. Support DevOps activities, including installations. Your background Ongoing university studies in Automation, Software Engineering, or equivalent. Hands-on experience testing Network Manager SCADA. Good knowledge of software installations and DevOps practices. Strong communication skills. Knowledge of SCADA systems, energy systems, or other real-time industrial software is an advantage. Strong focus on quality, performance, security, and maintainability. Fluent in English; Swedish is an advantage. More about us We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together. Our benefits offering for our roles generally includes: Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2) Group life insurance and additional insurances. Flex-time and shortening of working hours in time bank Hybrid work & allowances for setting up a workplace at home (in agreement with line manager) Health care and wellness allowance Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 sek/month via salary deduction) Psychological support program Supplementary compensation for parental leave Various trainings and education supporting employee development Internal career possibilities both within Sweden and globally Employee Benefit Portal with thousands of discounts and perks The benefits listed above are an excerpt only and may vary depending on job grade, location and contract type. Eligibility is subject to local regulations. Applications will be reviewed on an ongoing basis, so we encourage you to submit your application already today. Questions can be directed to Talent Acquisition Partner Elina Mannelqvist, elina.mannelqvist@hitachienergy.com Union representatives – Sveriges Ingenjörer: Adnan Glibo, +46 107-38 63 78; Ledarna: Frank Hollstedt, +46 107 38 70 43; Unionen: Karin Ulvemark, +46 107 38 51 42

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