Support Technician Customer & Operations

About this job

Do you enjoy helping customers, solving problems and understanding how things work? We are looking for a service-minded and technically confident Support Technician who enjoys working with people just as much as solving practical problems. You will be an important point of contact for our customers and partners and help them get the most out of our solutions. The role combines customer support, troubleshooting, coordination and hands-on operational tasks. You do not need to be a developer or a deep technical specialist. What matters is that you are comfortable with technology, curious enough to investigate problems and confident communicating with customers when things do not work as expected. About us We are a Swedish technology company founded in 2008 focused on asset tracking and connected asset management. Our platform combines software, location data and connected hardware to help customers track, manage and gain better control of equipment, vehicles and other mobile assets. We work with customers and partners in multiple markets, and English is a natural part of our day-to-day business. We are a small, experienced team where people work closely across technology, support, sales and operations. That means short decision paths, broad responsibility and the opportunity to make a real impact. The role Your main responsibility will be to support our customers and partners in their day-to-day use of our products and services. You will answer questions, help solve problems and guide users when something is unclear or not working as expected. Some issues will be straightforward. Others will require you to investigate further, check configurations, review available information or work together with colleagues in technology or operations. An important part of the role is knowing how to communicate clearly and professionally — especially when a customer is frustrated, uncertain or needs help understanding a technical issue. Because we are a small team, the role also includes some practical and operational tasks. You will work closely with fulfilment and may occasionally help with hardware preparation, configuration, shipments, returns and related administration. What you will do Support customers and partners by email, phone and other support channels. Help users understand and use our products effectively. Troubleshoot technical and practical issues. Take ownership of support cases and follow them through to resolution. Communicate clearly with both technical and non-technical users. Investigate issues before escalating them to colleagues. Work closely with technology, QA and fulfilment. Help with hardware preparation, configuration and operational tasks when needed. Document common questions and solutions. Identify recurring customer issues and help us improve our processes and product experience. Who we think you are You are someone who enjoys helping people and building good customer relationships. You are patient, clear and professional in your communication, and you are comfortable dealing with both simple questions and more challenging situations. At the same time, you have a good general understanding of technology and enjoy figuring things out. You do not need to know everything from the start, but you should be comfortable learning new systems, asking the right questions and investigating a problem before passing it on. You are also comfortable working in a small team where people help each other and where the role may vary from day to day. We would like you to have Experience from customer support, technical support, IT support or a similar customer-facing role. Good general technical understanding and strong computer skills. A genuine interest in helping customers and providing a good service experience. Strong communication skills. Excellent English, both spoken and written. Good Swedish, both spoken and written. The ability to work independently and take responsibility for your tasks. A structured and solution-oriented way of working. The ability to stay calm and professional when dealing with difficult or urgent customer situations. Nice to have Experience in one or several of the following would be valuable, but is not required: Technical support or application support. Basic SQL or working with data. APIs or system integrations. IoT or connected devices. GPS, telematics or vehicle-related technology. Mobile connectivity and SIM-based devices. Hardware configuration or installation. Ticketing and support systems. You do not need to be a developer or advanced technical specialist. We are looking for someone who can combine good customer service, sound judgement and enough technical understanding to solve problems confidently. What we offer A broad and varied role with real responsibility from day one. The opportunity to work closely with both customers and colleagues across the business. A small-team environment with short decision paths and plenty of room to influence how we work. The ch

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Most-requested skills in Sweden

Based on 452 Sweden vacancies that list requirements, these are the skills employers ask for most often.

• Communication79% of postings
• English39% of postings
• CRM14% of postings
• Troubleshooting12% of postings
• Salesforce5% of postings
• Ticketing5% of postings
• SLA4% of postings
• Zendesk4% of postings

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