Head of Customer Operations - Service, Engagement & Claims with energy BtoC background

About this job

He/She brings practical service knowledge into digital delivery: understanding customer, operational, commercial and regulatory needs, shaping how customers reach us and how we respond, and building a support function that is fast, compliant, measurable and AI-assisted by design rather than by retrofit. The role covers the customer-facing layer of the end-to-end journey (from contracting to first bill, collection and service) across the contact channels, self-service area and support tooling. Spain at launch, followed by other markets such as France, Germany and Italy. The person in this role will own customer ticketing and service, customer engagement, the continuous optimisation of support including its tools, and claim management, end to end.…

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Most-requested skills in Spain

Based on 205 Spain vacancies that list requirements, these are the skills employers ask for most often.

• Communication50% of postings
• Troubleshooting40% of postings
• English36% of postings
• CRM33% of postings
• Live Chat14% of postings
• German10% of postings
• Zendesk5% of postings
• Salesforce5% of postings

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