Customer Operations Expert - Service, Engagement & Claims with energy BtoC background

MET Group · Madrid

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Company
MET Group
Location
Madrid
Employment type
Full-time
Posted
November 2, 2026

About this job

He/She brings practical service knowledge into digital delivery: understanding customer, operational, commercial and regulatory needs, shaping how customers reach us and how we respond, and building a support function that is fast, compliant, measurable and AI-assisted by design rather than by retrofit. The role covers the customer-facing layer of the end-to-end journey (from contracting to first bill, collection and service) across the contact channels, self-service area and support tooling. Spain at launch, followed by other markets such as France, Germany and Italy. The person in this role will own customer ticketing and service, customer engagement, the continuous optimisation of support including its tools, and claim management, end to end.…

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Most-requested skills in Spain

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Customer Support skills

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