VP Customer Success Management

About this job

We want to build the commercial engine behind SumUp's merchant relationships. The new Customer Success Management function within the SumUp Operations Tribe will span early activation, product onboarding, customer success, account management, and key account management across multiple markets in a fast growing organisation. This is a newly created VP role with a clear mandate: build the leadership structure, operating rhythm, and commercial culture that takes the Operations-led team from where it is today to where it needs to be. You'll have real ownership, a strong foundation to build on, and direct influence over how millions of small businesses experience SumUp.…

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