Customer Care Specialist - Italian Market

About this job

https://www.careers.thefork.com Your responsibilities: Answer B2C and B2B customer requests via phone, email, and chat Listen carefully and understand each customer’s needs Find the best solution, provide clear and accurate information, and ensure a positive customer experience Handle questions, issues, and complaints with professionalism and empathy Follow up on customer requests when needed Work independently while knowing when to ask for support Collaborate with other teams when additional support is required Who you are: You are someone who: Loves helping people and genuinely cares about the customer experience Is friendly, positive, and empathetic Has excellent communication skills, both written and verbal Is autonomous, proactive, and solution-oriented, and brings a “can-do” attitude…

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Most-requested skills in Spain

Based on 381 Spain vacancies that list requirements, these are the skills employers ask for most often.

• Communication52% of postings
• CRM41% of postings
• Troubleshooting38% of postings
• English23% of postings
• Live Chat16% of postings
• German11% of postings
• Ticketing6% of postings
• Salesforce3% of postings

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