B2B Group Travel Support

About this job

As a B2B Group Travel Support team member, you’ll be the voice of our brand for travel agents reaching out with new group inquiries, policy questions, and pre-sales support. Be the Pre-Sales Frontline: Answer incoming calls from travel agents to assist with pre-sales inquiries, group policies, and commission structures. Qualify Hot Leads: Identify exciting group opportunities, gather key details, and seamlessly hand off qualified leads to our Travel Specialists. Review & Track Group Cases: Manage group requests and review case updates to keep travel agents informed and ensure every trip moves forward smoothly. Keep the Momentum Going: Handle account check-ins, policy updates, and proactive follow-ups so no opportunity falls through the cracks.…

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