Customer Service Responsible

About this job

Supervisar la consecución y mantenimiento de niveles de calidad y satisfacción de clientes. Supervisar la consecución de los KPI`s definidos para el servicio. Definir, planificar, organizar, priorizar las tareas para garantizar el servicio. Dimensionar la plantilla y planificación del departamento, control de asistencias y horarios, descansos y vacaciones. Control cargas de trabajo y control de la calidad en la atención al cliente. Reporte de informes. Análisis de resultados. Creación e implantación de acciones de mejora. Gestión de personas: comunicar apropiadamente las estrategias de la compañía, así como canalizar las necesidades del personal. Favorecer el desarrollo de las personas y su formación.…

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Most-requested skills in Spain

Based on 205 Spain vacancies that list requirements, these are the skills employers ask for most often.

• Communication50% of postings
• Troubleshooting40% of postings
• English36% of postings
• CRM33% of postings
• Live Chat14% of postings
• German10% of postings
• Zendesk5% of postings
• Salesforce5% of postings

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