Salesforce Business Owner

About this job

Job Description: Purpose/ Mission: The jobholder works within Customer Experience and Central Operations team in Customer Support (SC). The department is responsible for leading Customer Experience and Central Operations activities at Company and function level which includes Customer satisfaction monitoring by capturing customer feedback (surveys, Heatmap, escalation process) Drumbeating action plan resulting from analysis of various feedback (CSIP action plan, localized action plan from transactional surveys, case and complains resolution, central Ops action tracking) Identify In service Irritant and in particular drumbeat In Service Top Irritant (Monthly follow-up and S leadership Team Irritant board ) Lead the Customer axis of the Customer Services transformation platform on behalf of…

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Most-requested skills in Portugal

Based on 82 Portugal vacancies that list requirements, these are the skills employers ask for most often.

• CRM51% of postings
• Pipeline44% of postings
• Salesforce43% of postings
• B2B30% of postings
• Negotiation23% of postings
• Cold Calling15% of postings
• Account Management11% of postings
• HubSpot4% of postings

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