Customer Technical Advocate
Nokia · Portugal
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- Company
- Nokia
- Location
- Portugal
- Posted
- November 6, 2026
About this job
As a Customer Technical Advocate, you will act as a trusted technical advisor and escalation point for customers, providing remote support in a 24x7 operational environment. You will coordinate incident resolution, software upgrades, network improvements, and cross-domain support activities across Core, IP, Radio, NMS, and Microwave technologies. Working closely with customers, operations teams, and technical experts, you will drive service excellence by ensuring SLA compliance, managing complex cases, minimizing network impact, and identifying opportunities to improve network performance and operational efficiency. Deliver remote technical support and incident management in a 24x7 on-call environment. Troubleshoot, diagnose, and resolve software, hardware, and network-related issues.…
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